Terms of Service
Last Updated: Aug 23, 2024
This Terms of Services of NATIV application (hereinafter called as the “Terms of Services”) is an agreement between Nativ Holdings Inc., having its head office located at Willow House, Cricket Square, Grand Cayman, Cayman Island (hereinafter called as the “Company”) of the one part; and NATIV application customer (hereinafter called as the “Customer”) of the other part; for the use of NATIV application services (hereinafter called as the “Service(s)”). The Customer has the duty to thoroughly make understanding before using the Services, and to observe the Terms of Services regularly. If there is any question regarding the Services, the Customer can contact NATIV application Customer Support Chat, or any other channels as specified by the Company.
Definition
“Company” means Nativ Holdings Inc. who operates and serves the User with NATIV application.
“Personal Information” means individuals’ information which could identify the individuals’ identity whether directly or indirectly.
“User” means any person who registered on the company’s NATIV application.
General Provisions
The User agrees to comply and be bound by this Terms of Services. The use of Services shall be deemed as the acceptance of this Terms of Services. The Company may make amendment or addition to this Terms of Services, at any time by notifying the User. Additionally, by using the Services after the amendment or addition shall be deemed as the acceptance of such amendment or addition for each time.
Unless otherwise notified or specified, any new characteristic amended, added or improved on the Services shall be under this Terms of Services.
At any time, the Company reserves the right to improve or cancel the Services or any part of the Services, whether temporarily or permanently, upon prior notice by the Company.
General User of Service
In applying for the use of Services, the User must open a NATIV Account (hereinafter called as the “Account”) for conducting activities in connection with the use of Services. In this regard, the User must perform as follows:
1.1 The User must fill in his/her name, family name, mobile phone number and the identification document at the KYC process, as well as, any other information as specified or to be specified further by the Company in compliance with the Company’s purpose of providing Service and/or the relevant laws. Upon the User having filled in the information above, the User must allow the use of mobile local authentication such as pincode or biometrics. (hereinafter called as the “Local Auth”).
1.2 The User shall keep the local auth and the information used in the application for the use of Services in private and confidential, and shall not disclose or do any action which may make any other person know the local auth and/or such information. The User agrees that any transaction, which has been conducted using the User’s local auth, shall be deemed as the User’s own action in all respects. In this regard, the Company shall not be responsible for any damage occurring from any transaction conducted under the User’s Account due to the use of such local auth.
1.3 In case the User uses the local auth for conducting and completely finishing any transaction in connection with the use of Services, then, the User shall agree that it cannot cancel, revoke, change or amend such transaction, and in which the User shall be bound in accordance with such transaction in all respects.The Company reserved the right to temporarily hold Money in the User’s Account for investigation in case that the Company finds or is aware of the following circumstances:
2.1 In the event that the Company has reasonable ground to believe that the any privilege have been remitted into the User’s Account due to the User has committed the offense, or attempts to commit the offense as prescribed by the laws, or do any action possibly causing damage to the Company or any person; or
2.2 In the event that the Company has reasonable evidence to believe that the Money has been remitted into the User’s Account due to another User’s mistake.The User agrees to pay the Services fees at the rates as specified by the Company. The Company reserves the right to change the fee rates at any time upon prior notice by the Company. In the event that the User has to pay any Service fees to the Company as aforementioned, the User hereby allows the Company to deduct such Service fees once the User confirms such transaction.
The User acknowledges that the User shall not be able to conduct any transaction with the User’s Account for the following events:
4.1 The User’s mobile phone number, registered with the Company, has been suspended.
4.2 The User has changed the mobile phone number registered with the Company, or has canceled the use of registered mobile phone number, or such mobile phone number has been terminated for any reason whatsoever without notice to renew registered mobile phone number with NATIV application.
For such events as above mentioned, the User acknowledges that the User must transfer Money out of the User’s Account before changing the mobile phone number, or before the suspension or termination of such mobile phone number and Account closure, otherwise, the Company shall not be responsible for any damage possibly occurring to the User.The User can find the information regarding transaction history conducted through the Application in the “History” and “Activity” section. The evidence of transaction shall be deemed as confidential information in which the User should not disclose to third persons.
The Company reserves the right to suspend or terminate the User’s use of Services, without giving prior notice to the User, in case where the Company has found any of circumstances pursuant to Termination of the Use of Services, Termination and Suspension of the Provision of Services Clause of these Terms of Services.
The Company reserves the right to change the criteria for the consideration, approval and limitation of number of the Account per 1 (one) identification card number or passport number, as the Company deems appropriate without the need to notify the User about the reason.
The Company reserves the right to suspend or terminate the User’s use of Services, without giving prior notice to the User.
The User can ask for the service information and/or notify about the problems in connection with the use of Services at In-app Chat or any other channels as specified by the Company.
Termination of the Use of Services, Termination and Suspension of the Provision of Services
In case the User wishes to terminate the use of Services, then the User is entitled to contact Customer Service via In-app chat or any other channels as specified by the Company.
The Company reserves the right to terminate the provision of Services or suspend the provision of Services, without the need to notify the User in advance for the following events:
2.1 The User uses forged document, or expresses false statement in the registration applying for the Account, including gives false information or provide false documentary evidence or incompletely express the document as requested by the Company; or
2.2 The Company has reasonable suspicion that the User has committed the offense, or attempts to commit the offense as prescribed by the laws, or do any action possibly causing damage to the Company or any person; or
2.3 The User breaches any provision as specified in this Terms of Services. In this regard, the Company shall not involve or be responsible for all damages occurring due to such suspension and/or termination of the User’s use of Services.
Furthermore, in case the Company has reasonable doubt or necessity to perform any act in compliance with the laws, the Company may request User to provide additional information, evidence or documents for the Company’s consideration. In case that the User does not proceed as requested within the period specified by the Company, or the Company already received such addition information, evidences or documents from the User and the Company deems that the User falls into one of the above mentioned conditions, or the Company has the necessity to terminate the relationship with the User due to legal reasons. The Company reserves the right to terminate the provision of Services or suspend the provision of Services immediately.
User's Warranty
The User warrants that the User is at least 18 years old and is legally competent to be bound by these Terms of Services and/or to enter into any agreement related to the use of Services. The User understands they are responsible for all financial or other effects caused by use of the Services.
The User warrants not to use the Services for illegal purposes including, but not limited to, gambling, prostitution, money laundering, fraud, or exploitation. Any misuse may lead to service suspension, termination, and legal liability.
The User warrants that all information provided to the Company is true and accurate. Forging identity or documents will result in termination of service and compensation for damages.
The User warrants that biometric verification (e.g., facial recognition) is performed by the User themselves.
The User warrants that the identification card provided for verification is valid and accurately represents the User’s current appearance.
The User agrees to cooperate and provide additional documents if requested to comply with legal or regulatory obligations.
The User understands and agrees to comply with all provisions of the Terms of Services and the Privacy Policy.
Company's Limitation of Liability
The Company will provide Services to the best of its ability, but shall not be liable for service interruptions due to system failures, internet issues, or other unforeseen events.
The Company is not responsible for loss of data or damage to the User’s device resulting from service use.
The Company is not liable for funds received through illegal means or mistakes caused by other users.
The Company only provides the technical platform for Services. Users are solely responsible for their activities on the platform.
Personal Data and Data Consent
The User agrees and acknowledges that the Company may collect, use, and disclose personal data such as identification documents, contact info, location, and phone data for KYC, fraud prevention, analytics, marketing, and lawful purposes. Data may be shared with affiliates and service providers domestically or abroad in accordance with legal standards.
The User allows the Company and affiliates to send promotional materials and campaigns. The User may opt out via provided channels.
The User has the right to:
Access personal data and understand how it was obtained.
Request erasure, anonymization, or suspension of data processing.
Request correction of inaccurate or incomplete data.
Withdraw consent and delete stored data.
Processing of Biometrics Data Consent
The User consents to the collection and use of biometric data (e.g., facial recognition) for identity verification, fraud prevention, and legal compliance. This data will be handled securely in accordance with applicable laws and the Company’s Privacy Policy.
Know Your Customer (KYC) Process
The User must provide full name, family name, selfie photo, government-issued ID, and other necessary information for verification, as defined by the Company.
Intellectual Property
All content, trademarks, and information within the NATIV application belong to Nativ Holdings Inc. Unauthorized copying, transfer, or commercial use is prohibited. Legal action may be taken against violators.
Service Utilizing and Usage Restrictions
Users can use the NATIV application from anywhere with internet access.
Points or benefits earned within NATIV may be restricted to certain regions unless otherwise stated.
Devices must be connected to the internet or browser to participate in platform activities.
Accumulated Points Utilization
The Company will notify users of conditions for redeeming points or rewards through official communication channels.
Language
Any translation of these Terms of Services is provided for convenience only. In case of discrepancies, the English version prevails.
Governing Law
These Terms of Service are governed by the laws of the British Virgin Island.
Severability
If any clause in this Terms of Services is deemed invalid, the remaining clauses will continue in full force and effect.
Amendment and Modification
The User agrees to be bound by future amendments to these Terms.
The Company reserves the right to change features, terms, or benefits at its discretion. Company rulings are final in case of disputes.
Contact
For any questions or concerns, please contact us via:
In-app chat (Mobile Application)
Email: admin@nativ.global
The Company may contact Users via user-provided channels.
Terms of Service
Last Updated: Aug 23, 2024
This Terms of Services of NATIV application (hereinafter called as the “Terms of Services”) is an agreement between Nativ Holdings Inc., having its head office located at Willow House, Cricket Square, Grand Cayman, Cayman Island (hereinafter called as the “Company”) of the one part; and NATIV application customer (hereinafter called as the “Customer”) of the other part; for the use of NATIV application services (hereinafter called as the “Service(s)”). The Customer has the duty to thoroughly make understanding before using the Services, and to observe the Terms of Services regularly. If there is any question regarding the Services, the Customer can contact NATIV application Customer Support Chat, or any other channels as specified by the Company.
Definition
“Company” means Nativ Holdings Inc. who operates and serves the User with NATIV application.
“Personal Information” means individuals’ information which could identify the individuals’ identity whether directly or indirectly.
“User” means any person who registered on the company’s NATIV application.
General Provisions
The User agrees to comply and be bound by this Terms of Services. The use of Services shall be deemed as the acceptance of this Terms of Services. The Company may make amendment or addition to this Terms of Services, at any time by notifying the User. Additionally, by using the Services after the amendment or addition shall be deemed as the acceptance of such amendment or addition for each time.
Unless otherwise notified or specified, any new characteristic amended, added or improved on the Services shall be under this Terms of Services.
At any time, the Company reserves the right to improve or cancel the Services or any part of the Services, whether temporarily or permanently, upon prior notice by the Company.
General User of Service
In applying for the use of Services, the User must open a NATIV Account (hereinafter called as the “Account”) for conducting activities in connection with the use of Services. In this regard, the User must perform as follows:
1.1 The User must fill in his/her name, family name, mobile phone number and the identification document at the KYC process, as well as, any other information as specified or to be specified further by the Company in compliance with the Company’s purpose of providing Service and/or the relevant laws. Upon the User having filled in the information above, the User must allow the use of mobile local authentication such as pincode or biometrics. (hereinafter called as the “Local Auth”).
1.2 The User shall keep the local auth and the information used in the application for the use of Services in private and confidential, and shall not disclose or do any action which may make any other person know the local auth and/or such information. The User agrees that any transaction, which has been conducted using the User’s local auth, shall be deemed as the User’s own action in all respects. In this regard, the Company shall not be responsible for any damage occurring from any transaction conducted under the User’s Account due to the use of such local auth.
1.3 In case the User uses the local auth for conducting and completely finishing any transaction in connection with the use of Services, then, the User shall agree that it cannot cancel, revoke, change or amend such transaction, and in which the User shall be bound in accordance with such transaction in all respects.The Company reserved the right to temporarily hold Money in the User’s Account for investigation in case that the Company finds or is aware of the following circumstances:
2.1 In the event that the Company has reasonable ground to believe that the any privilege have been remitted into the User’s Account due to the User has committed the offense, or attempts to commit the offense as prescribed by the laws, or do any action possibly causing damage to the Company or any person; or
2.2 In the event that the Company has reasonable evidence to believe that the Money has been remitted into the User’s Account due to another User’s mistake.The User agrees to pay the Services fees at the rates as specified by the Company. The Company reserves the right to change the fee rates at any time upon prior notice by the Company. In the event that the User has to pay any Service fees to the Company as aforementioned, the User hereby allows the Company to deduct such Service fees once the User confirms such transaction.
The User acknowledges that the User shall not be able to conduct any transaction with the User’s Account for the following events:
4.1 The User’s mobile phone number, registered with the Company, has been suspended.
4.2 The User has changed the mobile phone number registered with the Company, or has canceled the use of registered mobile phone number, or such mobile phone number has been terminated for any reason whatsoever without notice to renew registered mobile phone number with NATIV application.
For such events as above mentioned, the User acknowledges that the User must transfer Money out of the User’s Account before changing the mobile phone number, or before the suspension or termination of such mobile phone number and Account closure, otherwise, the Company shall not be responsible for any damage possibly occurring to the User.The User can find the information regarding transaction history conducted through the Application in the “History” and “Activity” section. The evidence of transaction shall be deemed as confidential information in which the User should not disclose to third persons.
The Company reserves the right to suspend or terminate the User’s use of Services, without giving prior notice to the User, in case where the Company has found any of circumstances pursuant to Termination of the Use of Services, Termination and Suspension of the Provision of Services Clause of these Terms of Services.
The Company reserves the right to change the criteria for the consideration, approval and limitation of number of the Account per 1 (one) identification card number or passport number, as the Company deems appropriate without the need to notify the User about the reason.
The Company reserves the right to suspend or terminate the User’s use of Services, without giving prior notice to the User.
The User can ask for the service information and/or notify about the problems in connection with the use of Services at In-app Chat or any other channels as specified by the Company.
Termination of the Use of Services, Termination and Suspension of the Provision of Services
In case the User wishes to terminate the use of Services, then the User is entitled to contact Customer Service via In-app chat or any other channels as specified by the Company.
The Company reserves the right to terminate the provision of Services or suspend the provision of Services, without the need to notify the User in advance for the following events:
2.1 The User uses forged document, or expresses false statement in the registration applying for the Account, including gives false information or provide false documentary evidence or incompletely express the document as requested by the Company; or
2.2 The Company has reasonable suspicion that the User has committed the offense, or attempts to commit the offense as prescribed by the laws, or do any action possibly causing damage to the Company or any person; or
2.3 The User breaches any provision as specified in this Terms of Services. In this regard, the Company shall not involve or be responsible for all damages occurring due to such suspension and/or termination of the User’s use of Services.
Furthermore, in case the Company has reasonable doubt or necessity to perform any act in compliance with the laws, the Company may request User to provide additional information, evidence or documents for the Company’s consideration. In case that the User does not proceed as requested within the period specified by the Company, or the Company already received such addition information, evidences or documents from the User and the Company deems that the User falls into one of the above mentioned conditions, or the Company has the necessity to terminate the relationship with the User due to legal reasons. The Company reserves the right to terminate the provision of Services or suspend the provision of Services immediately.
User's Warranty
The User warrants that the User is at least 18 years old and is legally competent to be bound by these Terms of Services and/or to enter into any agreement related to the use of Services. The User understands they are responsible for all financial or other effects caused by use of the Services.
The User warrants not to use the Services for illegal purposes including, but not limited to, gambling, prostitution, money laundering, fraud, or exploitation. Any misuse may lead to service suspension, termination, and legal liability.
The User warrants that all information provided to the Company is true and accurate. Forging identity or documents will result in termination of service and compensation for damages.
The User warrants that biometric verification (e.g., facial recognition) is performed by the User themselves.
The User warrants that the identification card provided for verification is valid and accurately represents the User’s current appearance.
The User agrees to cooperate and provide additional documents if requested to comply with legal or regulatory obligations.
The User understands and agrees to comply with all provisions of the Terms of Services and the Privacy Policy.
Company's Limitation of Liability
The Company will provide Services to the best of its ability, but shall not be liable for service interruptions due to system failures, internet issues, or other unforeseen events.
The Company is not responsible for loss of data or damage to the User’s device resulting from service use.
The Company is not liable for funds received through illegal means or mistakes caused by other users.
The Company only provides the technical platform for Services. Users are solely responsible for their activities on the platform.
Personal Data and Data Consent
The User agrees and acknowledges that the Company may collect, use, and disclose personal data such as identification documents, contact info, location, and phone data for KYC, fraud prevention, analytics, marketing, and lawful purposes. Data may be shared with affiliates and service providers domestically or abroad in accordance with legal standards.
The User allows the Company and affiliates to send promotional materials and campaigns. The User may opt out via provided channels.
The User has the right to:
Access personal data and understand how it was obtained.
Request erasure, anonymization, or suspension of data processing.
Request correction of inaccurate or incomplete data.
Withdraw consent and delete stored data.
Processing of Biometrics Data Consent
The User consents to the collection and use of biometric data (e.g., facial recognition) for identity verification, fraud prevention, and legal compliance. This data will be handled securely in accordance with applicable laws and the Company’s Privacy Policy.
Know Your Customer (KYC) Process
The User must provide full name, family name, selfie photo, government-issued ID, and other necessary information for verification, as defined by the Company.
Intellectual Property
All content, trademarks, and information within the NATIV application belong to Nativ Holdings Inc. Unauthorized copying, transfer, or commercial use is prohibited. Legal action may be taken against violators.
Service Utilizing and Usage Restrictions
Users can use the NATIV application from anywhere with internet access.
Points or benefits earned within NATIV may be restricted to certain regions unless otherwise stated.
Devices must be connected to the internet or browser to participate in platform activities.
Accumulated Points Utilization
The Company will notify users of conditions for redeeming points or rewards through official communication channels.
Language
Any translation of these Terms of Services is provided for convenience only. In case of discrepancies, the English version prevails.
Governing Law
These Terms of Service are governed by the laws of the British Virgin Island.
Severability
If any clause in this Terms of Services is deemed invalid, the remaining clauses will continue in full force and effect.
Amendment and Modification
The User agrees to be bound by future amendments to these Terms.
The Company reserves the right to change features, terms, or benefits at its discretion. Company rulings are final in case of disputes.
Contact
For any questions or concerns, please contact us via:
In-app chat (Mobile Application)
Email: admin@nativ.global
The Company may contact Users via user-provided channels.